FAQs
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Visa, MasterCard, American Express and other secure payment methods to ensure a smooth checkout experience.
How long does shipping take?
Shipping times vary based on your location and the shipping method chosen. Typically, domestic orders take 2-3 business days, while international orders may take longer. You will receive a tracking number once your order is shipped.
Do you offer international shipping?
Yes, we offer international shipping to many countries. Please check our shipping policy for more details on availability and potential customs fees.
Can I modify or cancel my order after placing it?
We process and ship orders extremely fast to ensure quick delivery. Because of this, modifications or cancellations may not be possible once your order is placed. If your order has already been processed or shipped, we won’t be able to make changes. However, you may be eligible for a return or exchange after receiving your order.
What is your return policy?
We accept returns within 14 days of purchase as long as the product is unused and in its original packaging. Customers are responsible for return shipping costs unless the item is defective or incorrect. Please refer to our refund policy for more details.
What should I do if my order arrives damaged or defective?
If you receive a damaged or defective product, please contact our support team immediately with photos of the item and packaging. We will work to resolve the issue promptly with a replacement or refund.
Do you offer product warranties?
Some of our products come with manufacturer warranties. If applicable, warranty details will be provided on the product page. For warranty claims, please contact our support team.
Do you provide instructions or manuals for your products?
Yes, most of our products come with instructions or user manuals. If you need additional guidance, please check the product page or contact our support team.
How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your shipment on our carrier’s website.
Do you offer discounts or promotions?
Yes! We frequently run special promotions and discounts. Sign up for our newsletter or follow us on social media to stay updated on our latest deals.
How can I contact customer support?
You can reach our support team via email at onlinestore.atnexus@gmail.com or through our contact form on the website. We aim to respond as quickly as possible, within a few hours during business days.
What happens if my package is lost in transit?
If your package is lost in transit, please contact our support team as soon as possible. We will work with the shipping carrier to locate your package or provide a replacement if necessary.
Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us immediately. If your order has not yet been processed, we may be able to update the address. However, once an order has been shipped, we cannot make changes.
Are your products environmentally friendly?
We strive to offer products that are eco-friendly and sustainable whenever possible. Many of our gadgets are designed with energy efficiency in mind, and we continuously work to reduce packaging waste.